Refund Policy

Overview

This Refund Policy ("Policy") sets forth the terms and conditions governing refunds for GetQRFree's services. By purchasing any subscription, credit package, or incurring overage charges, you acknowledge that you have read, understood, and agree to be bound by this Policy.

This Policy should be read in conjunction with our Terms of Service.

1. Subscription Refunds

1.1 Monthly Subscription Plans (Solo, Micro, Pro)

GetQRFree offers a tiered refund structure for monthly subscriptions based on the timing of your cancellation request:

Important Notes:

• Refund requests must be submitted within the applicable time period
• The refund period begins from the date of charge, not the subscription start date
• Refunds are processed to the original payment method
• Service access terminates immediately upon refund approval

1.2 Annual Subscription Plans

Annual subscriptions receive extended refund protection in recognition of your upfront commitment:

Rationale: Annual subscribers commit to a longer term and receive a discount. The 30-day refund window provides adequate time to evaluate the service before the commitment becomes final.

1.3 Subscription Renewal Refunds

• Automatic renewals are clearly disclosed prior to initial purchase
• If you fail to cancel before automatic renewal, refund requests will be evaluated on a case-by-case basis
• We recommend setting a reminder before your renewal date if you intend to cancel

1.4 Prorated Refunds

GetQRFree does not provide prorated refunds for:

• Partial month usage
• Unused days within a billing period
• Features not utilized during your subscription

2. Overage Charge Refunds

Overage charges are fees incurred when your scan usage exceeds your plan's included quota.

2.1 Circumstances Eligible for Refund

2.2 Malicious Traffic Refund Process

If you believe your QR codes were subjected to malicious automated scanning (bot attacks, DDoS-style abuse), you may request a refund by following this process:

1. Report the Issue: Contact support@getqrfree.com immediately upon noticing abnormal traffic
2. Provide Evidence: Include screenshots of unusual analytics patterns, if available
3. Investigation: Our team will analyze your scan logs, examining:
   • IP address distribution and patterns
   • Temporal scan patterns (unusual spikes)
   • Geographic anomalies
   • User agent analysis
4. Determination: If malicious activity is confirmed, we will refund all related overage charges
5. Recommendation: We will advise you to change your "Spending Cap Behavior" to "Pause Redirects" for future protection

Investigation Timeline: Typically 3-5 business days, complex cases may take up to 10 business days.

2.3 Charges NOT Eligible for Refund

The following overage charges are not refundable:

• Charges resulting from normal, legitimate scan activity
• Charges incurred while "Continue Redirects, Notify Only" was selected
• Charges that could have been prevented by proper spending cap configuration
• Charges disputed more than 30 days after the billing date

3. Credit Package Refunds

Credit packages are one-time purchases that provide a fixed amount of credits for use within 30 days.

3.1 Refund Eligibility

3.2 Credit Expiration

• All credits expire 30 days from the date of purchase
• Expiration dates are clearly displayed in your account dashboard
• No extensions or refunds are provided for expired credits
• It is your responsibility to monitor and use credits before expiration

4. Special Circumstances

4.1 Account Suspension or Termination

4.2 Service Interruptions

Note: Service extensions are provided in lieu of monetary refunds for unplanned outages.

4.3 Plan Downgrades

When downgrading from a higher-tier annual plan to a lower-tier plan:

• No cash refunds are provided for unused prepaid amounts
• Remaining balance may be converted to:
  • Credits for future use, OR
  • Extended service at the lower tier

Example: A Pro annual user ($390/year) who downgrades to Micro after 6 months would have approximately $195 of unused value. This would be converted to credits or used to extend the Micro subscription.

5. Refund Request Procedure

5.1 How to Request a Refund

All refund requests must be submitted via email to:

support@getqrfree.com

Your request must include:

1. Account email address associated with your GetQRFree account
2. Order/Invoice number (found in your billing history)
3. Reason for refund request with relevant details
4. Supporting documentation (if applicable, especially for malicious traffic claims)

5.2 Processing Timeline

Total estimated time: 10-18 business days from request to receipt of funds.

5.3 Refund Method

• Refunds are processed to the original payment method only
• If the original payment method is no longer valid, contact us for alternative arrangements
• Refunds are issued in US Dollars (USD) only
• Any currency conversion fees are your responsibility

6. Non-Refundable Situations

GetQRFree reserves the right to deny refund requests in the following circumstances:

6.1 Policy Violations

• Violation of Terms of Service: Any breach of our Terms of Service
• Fraudulent activity: Use of the service for illegal, deceptive, or fraudulent purposes
• Abuse of refund policy: Pattern of purchasing and requesting refunds (e.g., multiple refund requests within 12 months)
• Permanent account ban: Accounts terminated due to serious or repeated violations

6.2 Time Limitations

• Refund requests submitted after the applicable deadline will be denied
• Billing disputes must be raised within 30 days of the charge date

6.3 User Error

• Failure to configure spending caps appropriately
• Failure to cancel before automatic renewal
• Selection of inappropriate plan for your usage needs
• Neglecting to monitor usage or spending notifications

7. Dispute Resolution

7.1 Internal Escalation

If you are dissatisfied with a refund decision, you may request escalation:

1. Reply to your original support ticket requesting escalation
2. Your case will be reviewed by a senior team member
3. Final decision will be communicated within 5 business days

7.2 Chargeback Notice

IMPORTANT: If you initiate a chargeback (payment dispute) with your financial institution without first attempting to resolve the issue through our support team:

• Your account may be immediately suspended
• You may be prohibited from creating future accounts
• We reserve the right to pursue collection of any amounts owed
• We will provide evidence to your financial institution demonstrating the validity of charges

We strongly encourage you to contact us first to resolve any billing concerns.

8. Integration with User Protection Features

This Refund Policy works in conjunction with our user protection features to provide comprehensive financial safeguards:

8.1 Three-Layer Protection System

8.2 Recommendation for New Users

For maximum financial protection, we recommend new users:

1. Set a conservative spending cap (e.g., $10-20)
2. Select "Pause Redirects" as your cap behavior
3. Understand this refund policy

This combination provides a virtually risk-free trial experience.

9. Policy Modifications

GetQRFree reserves the right to modify this Refund Policy at any time. Changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• Update to the "Last Updated" date below

Material changes will be communicated at least 30 days in advance. Your continued use of the Service after changes take effect constitutes acceptance of the modified Policy.

10. Contact Information

For refund requests or questions about this Policy:

• Email: support@getqrfree.com
• Response Time: Within 24 hours on business days

For billing inquiries, please include your account email and relevant invoice numbers to expedite assistance.

Summary

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Last Updated: November 30, 2025

Effective Date: November 30, 2025

By using GetQRFree's services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.